User and License Agreement

1. Parties and Scope of the Agreement

1.1 This Membership Agreement (“Agreement”) regulates the legal relationship between SUPEREAD YAZILIM ANONİM ŞİRKETİ (MERSIS NO: 0784072102700001) (“Company”) and individuals (“User”) who use the Supereadkids service (“Application”) provided through the domains supereadkids.com and learn.superead.com and mobile applications by the Company and its solution partners.

1.2 The User accepts that part or all of the obligations assigned to them in this agreement may be provided by the Company's solution partners, and that data, including personal information, may be shared between companies in accordance with the Privacy Policy to ensure the continuation of the services.

2. Rights and Obligations of the Parties

2.1 The User declares that they must provide complete, accurate, and up-to-date information requested by the Company to benefit from the Application and approve this Agreement. In case of any changes in the provided information, the User is obliged to notify the Company as soon as possible. The Company is not responsible for the User being unable to access the Application or benefit from it due to missing, incorrect, or outdated information.

2.2 The account holder must be over the age of 18 and is expected to be the parent or legal guardian of the student(s) added to the account. Student profiles are used by children under the supervision and with the consent of their parent or guardian.

2.3 The User accepts and undertakes to use the Application only for activities that comply with laws and morals, and to observe basic rules of respect and courtesy in interactions with teachers during live lessons and in messaging.

2.4 In case of technical issues related to the Application, the User will make reasonable efforts to identify and diagnose the issue before contacting the Company. If technical support is still required, necessary support will be provided through the Application or other appropriate channels (e.g., email, phone).

2.5 When the User shares content they create via the Application (such as reviews, messages or profile content), they undertake that the content complies with the law, does not constitute unfair competition, and does not infringe on the rights of others. The User is responsible for the content they create under Law No. 5651, and the Company does not accept any legal or criminal liability due to this content.

2.6 The User allows the Company to collect technical information and data about the system, software, and peripherals related to the User to provide software updates, improvements, product support, and enhance the quality of the services offered. This data will be processed under the Company's privacy policy.

3. Content of the Services Provided Through the Application

3.1 Through the Application, the User can book live online English lessons for their child with teachers on the platform, and the child can access supporting learning content (vocabulary practice, weekly curriculum, homework and progress tracking).

3.2 Live lessons are held over video conferencing (Google Meet) at the scheduled time. Lesson scheduling is subject to teacher availability. The Company may match or re-match students with suitable teachers to ensure continuity of the service.

3.3 Lessons can be cancelled or rescheduled through the Application up to 12 hours before the scheduled start time without losing the lesson credit. Cancellations made less than 12 hours before the lesson, and lessons the student does not attend, count as used lesson credits.

3.4 Each student has a profile within the Application containing learning progress, achievements and lesson history. This information is visible to the parent, the student and the student's teacher.

4. Membership Plans and Payment

4.1 The User can benefit from the paid features of the Application only by paying the fees determined by the Company using the specified payment methods and terms in full and without any deficiencies.

4.2 The Company may provide free features (such as a free trial lesson or free learning content) that allow Users to benefit from parts of the Application without payment. The benefits provided free of charge may be changed by the Company without prior notice.

4.3 Paid plans are offered as commitment packages (for example 1, 3, 6 or 12 months) with a monthly live-lesson allowance. The full package amount is collected up front at the time of purchase. Unused lesson credits within a month do not automatically carry over to the next month unless stated otherwise by the Company.

4.4 If the Company makes changes to the features, fees, or payment terms of the offered plans, the User will be notified. These changes will apply to the User after their current plan period ends.

4.5 Plans do not renew automatically. At the end of the plan period, the User may purchase a new plan through the Application to continue lessons.

4.6 Except where mandatory consumer legislation provides otherwise, no refunds will be provided for the remaining period in case the membership is terminated during the plan period. Statutory withdrawal rights under distance-selling legislation are reserved.

4.7 Payments are processed by licensed payment institutions authorized by the Company (such as Stripe). The User's card information is collected and stored by the payment institution, not by the Company.

5. Intellectual Property Rights

5.1 All intellectual and industrial rights, ownership, and interests related to the Application — including the learning content, curriculum and materials offered through it — belong to the Company or its licensors.

5.2 The User is not entitled to copy, modify, reproduce, reverse engineer, decompile, or otherwise access the source code of the software in the Application, or create derivative works using the data within the Application.

5.3 Lesson recordings, where provided, are for the personal use of the student and parent only and may not be published or distributed.

6. Disclaimer of Liability

6.1 The Application, software, and other content within the scope of the site are provided “AS IS.” The Company makes no warranties about the accuracy, completeness, or reliability of the Application, software, or content, or that access to the Application will be uninterrupted or error-free.

6.2 The Company commits to taking necessary care to ensure uninterrupted access to the Application and timely delivery of scheduled lessons. The User acknowledges that access interruptions may occur due to technical reasons, regulatory issues, or other causes. If a lesson cannot be held due to a reason attributable to the Company or the teacher, the lesson credit is restored to the User. The User accepts that they are responsible for ensuring the technical infrastructure (device, internet connection) necessary for attending lessons.

6.3 The User is solely responsible for their use of the Application. The User agrees to indemnify the Company against all claims and demands (including legal fees and court costs) that may be made by third parties concerning intellectual property violations, content uploaded by the User, or the use of the Application.

6.4 To the extent permitted by applicable law, the Company shall not be liable for any direct, indirect, special, incidental, or punitive damages, including but not limited to loss of profit, goodwill, or reputation, arising from the use of the Application. The Company's liability under this Agreement is limited to 2,000 Turkish Liras in any case, except where mandatory law provides otherwise.

7. Privacy and Security

7.1 This Agreement is an inseparable part of the Personal Data Protection and Privacy Policy published by the Company. The Company processes information and data provided by the User or obtained through automated systems according to that policy.

7.2 The User cannot transfer their account to third parties. The User is responsible for protecting login credentials, including passwords and student PINs. The User will bear responsibility for unauthorized transactions conducted in the Application due to their negligence in sharing login credentials with third parties.

7.3 The User agrees not to engage in activities that endanger the security and integrity of the computer and network systems hosting the Application, interfere with the operation of the Application or harm other Users, or attempt unauthorized access beyond their granted access rights. Such actions are prohibited and may result in legal consequences.

8. Duration and Termination of the Agreement

8.1 This Agreement will come into effect with the User's electronic approval and will remain in force unless terminated in writing by either party. The use of the Application or membership creation via the Application is considered as electronic approval of this Agreement.

8.2 If one party fails to fulfill their obligations under this Agreement and does not rectify the violation within the specified period after receiving written notice from the other party, the Agreement may be terminated by the notifying party.

8.3 If the Company terminates the Agreement due to the User's unlawful or unethical behavior, abusive conduct toward teachers, or intellectual property infringement, the User's access to the Application may be terminated without any prior notice. In such cases, the User cannot claim a refund for payments made for future periods, except where mandatory consumer legislation provides otherwise.

9. Miscellaneous Provisions

9.1 The invalidity, illegality, or unenforceability of any provision or expression in this Agreement shall not affect the validity and enforceability of the remaining provisions.

9.2 Changes may be made to the Agreement by the Company. Substantial changes will be notified to the User at least seven days in advance. Continued use of the Application by the User indicates acceptance of the new terms and conditions.

9.3 The User may not transfer or assign their User account or the rights and obligations arising from this Agreement to any third party.

9.4 Written notifications to be made under the Agreement may be made via the website, within the Application, or using the email address or phone number provided by the User.

9.5 Turkish law shall apply to disputes between the parties, and the Istanbul (Çağlayan) Courts and Enforcement Offices shall have jurisdiction over such disputes.